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returns

Hope & May is happy to accommodate your return for a credit note or exchange for any reason, on the condition they adhere within the following guidelines:

Returns or exchanges are accepted on domestic orders within 10 days from the date of shipment and International orders within 20 days from the date of shipment.

Items must be in new condition with garment tags attached. All items must not have been worn, washed or altered in any way. We will not be held responsible for any items returned that are not in new condition.

We recommend trying on all purchases once received, to ensure you have adequate time within our returns timeframe.

We will not accept any returns on the following items due to hygiene reasons.

  • Swimwear
  • Lingerie 
  • Earrings

There will be no returns on sale or discounted items. All purchases on sale items are final.

We will not be held responsible for shipping and handling costs to return the item (including packaging). If the item does not reach us safely, Hope & May will not be held responsible.

 

How to return an item:

  1. Email orders@hopeandmay.com to request a return/exchange within 7 days of receiving your order
  2. Please include your full name, reason for return, order number and which item/s you would like to exchange
  3. Once your return has been approved you will receive an email with a form to be filled out and returned with your item/s.
  4. Once we have received your return item we will notify you and process your return / exchange within 10 business days.

 

Hope & May Return Address:

1 / 1 Centennial Circuit 

Byron Bay NSW 2481

Australia

 

Afterpay Returns

Afterpay purchases made online and in store are eligible for a credit note or exchange only.

Any remaining payments will continue to be deducted from your specific payment method by Afterpay. You will be issued with a credit note for the full amount originally purchased on Afterpay.

 

Gift Vouchers

We currently offer gift vouchers in both our Byron Bay and Bondi Boutiques.

Gift Vouchers can be purchased for any demonisation of your choosing.

Any Hope & May Gift Vouchers purchase in NSW up until the 30th March 2018 are valid for 12 months from date of issue.

Any Gift Vouchers purchased in NSW from the 31st March 2018 onwards will be valid for 3 years from the date of issue.

Hope & May Gift Vouchers can be redeemed for merchandise only and are non-refundable.

Hope & May Gift Vouchers are treated as cash and need to be displayed when redeeming in store. 

Hope & May Gift Vouchers cannot be replaced if lost or stolen.

 

Credit Notes

If you are issued a credit note on return of an item/s in store you will be given a receipt which has a voucher number and barcode. Please treat this credit note as cash, if lost or stolen it is non-replaceable. 

Credit notes are valid for 12 months from issue date.

 

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