RETURNS
We offer returns for items within 14 days of delivery for an exchange or gift card.
Returns must be in original condition with all merchandise tags attached including original packaging. Merchandise must not have been worn, washed or altered.
Any shipping, return fees or duties and taxes paid will not be refunded.
Exclusions apply to gift cards & final sale.
Ensure your return meets the conditions of our returns policy before lodging your return.
Returns must be lodged via the returns portal and returned back within 14 days of the date of delivery.
Lodge your return through the portal below.
Allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.
Hope & May reserves the right to deny unauthorised returns that do not meet or follow our return policy and guidelines.
GIFT CARDS
Gift Cards are not eligible for a return.
FINAL SALE
Returns on sale items are not eligible for a return. All sale items including styles marked down during a flash sale / archive sale or promotion are Final Sale and not eligible for any return, credit note or size change.
If final sale items are returned despite this policy, items will be sent back to you at an additional charge.
PRE-ORDER
By placing a pre-order at Hope & May you are committing to the full purchase. We require the full payment at the time of order to secure the items for a delivery date outlined. If change of mind occurs, payment is non-refundable.